Terms of use

Introduction：

Welcome to visit and use Colole brand-related products, services, and websites (hereinafter collectively referred to as "the Service"). By using the Service, you agree to abide by the following terms of use (hereinafter referred to as the "Terms"). If you disagree with these Terms, please do not use the Service.

 

Use of the service：

  • Authorized use: We grant you a limited, non-exclusive license to use the Service for your lawful purposes. This includes browsing our website, understanding product information, purchasing, and other routine operations. You may not use the Service for commercial purposes without our express written permission.
  • Account management: To register an account to use the Service, you must provide accurate, complete, and up-to-date registration information. You are responsible for the security of your account, including keeping your account password secure. If you discover any unauthorized account use, you should notify us immediately.
  • Prohibited behavior: You shall not attempt to interfere with or disrupt the regular operation of the Service, including but not limited to hacking, spreading malware, sending large amounts of spam, etc. Reverse engineering, decompiling, or disassembling any part of the Service to obtain underlying code or technical information is strictly prohibited. You may not use the Service to publish or disseminate any illegal, harmful, infringing, obscene, violent, discriminatory, or immoral content.

 

Intellectual property:

  • Ownership: Colole and its affiliates own the Colole brand and all related intellectual property rights, including, but not limited to, trademarks, trade names, copyrighted works (such as website design, product images, text descriptions, etc.), patented technologies, etc., and these rights are protected by applicable international and domestic laws.
  • Restrictions on use: You may use our intellectual property only to the extent these Terms permit. You may not copy, modify, distribute, display, perform, disseminate, or otherwise use our intellectual property without written permission, unless such use falls within the scope of fair use prescribed by law.

 

Product and service information:

  • Accuracy: We try our best to ensure that the product and service information provided in the Service is accurate, but we do not rule out occasional errors or omissions. If the information is incorrect, we reserve the right to correct it. We shall not be directly or indirectly responsible for any loss caused to you by inaccurate information, unless our intentional or gross negligence causes the error.
  • Product availability: Products' availability may change. We cannot guarantee that all displayed products will always be in stock. Suppose you encounter a situation where the product is out of stock or discontinued. In that case, we will notify you promptly and assist you with the corresponding processing, such as providing alternative products or processing refunds.

 

Orders and transactions:

  • Order confirmation: We must confirm the order you submit. After receiving your order, we will conduct necessary reviews, including but not limited to payment verification, inventory checks, etc. Once the order is confirmed, we will arrange shipment according to the delivery method and time you specify unless there is a delay due to force majeure or other special circumstances.
  • Payment: You are responsible for ensuring the accuracy and validity of the payment information. We accept a variety of payment methods, and the specific payment methods will be displayed on the website. Before completing the payment, please carefully check the order amount and payment details. If there is a problem during the payment process, such as payment failure or repeated deductions, please contact our customer service staff in time, and we will assist you in resolving it.
  • Return and exchange: We have formulated a clear return and exchange policy; the details can be found on the website or by consulting customer service. Generally, you can initiate an application for products that meet the return and exchange conditions within the specified time. We will handle it according to the policy, which may involve refunding or replacing the product for you.

 

Privacy protection:

We value your privacy. Please refer to our Privacy Policy for how we collect, use, store, and protect your personal information. This policy is an integral part of these Terms of Use. Using this Service, you agree that we will process your personal information in accordance with the Privacy Policy.

 

Links to third-party websites:

This Service may contain links to third-party websites. These links are provided for your convenience only, and we are not responsible for third-party websites' content, privacy policy, or operating practices. When you visit a third-party website, please comply with the relevant terms and policies.

 

Disclaimer:

  • Service availability: Although we strive to ensure the continued availability of this Service, service interruptions, delays, or other abnormalities may occur due to force majeure (such as natural disasters, network failures, government actions, etc.), technical problems, or maintenance needs. We are not responsible for any losses caused to you, but we will try our best to reduce the occurrence of such situations and promptly restore the Service.
  • Risk of information dependence: The information you obtain by using this Service is for reference only, and you are responsible for the decisions made based on this information. We are not responsible for any direct or indirect losses caused by your reliance on the information in this Service.

Limitation of liability:

Under no circumstances shall we be liable for any direct, indirect, incidental, special, punitive or consequential damages (including but not limited to loss of profits, loss of data, business interruption, etc.) arising from your use or inability to use the Service, regardless of the legal theory (contract, tort, negligence, etc.), over the amount you paid for the Service, unless our intent or gross negligence causes such damages.

 

Changes to terms:

We have the right to modify these Terms of Use occasionally in response to business needs and legal and regulatory requirements. The modified terms will be published on our website, and users will be notified when appropriate (by email or on-site notification). Your continued use of the Service constitutes your acceptance of the modified terms. If you disagree with the modified terms, stop using the Service.

 

Dispute resolution:

  • Applicable law: These Terms of Use are governed by Chinese law.
  • Dispute resolution: If any dispute arises between you and us regarding these Terms of Use or the Service, we should first try to resolve it through friendly negotiation. If negotiations fail, both parties agree to submit the dispute to a Chinese court with jurisdiction for litigation.

 

Contact information:

If you have any questions, suggestions, or feedback about these Terms of Use, please email us at cololeshop@hotmail.com. We will respond promptly.